1. Introduction
Welcome to Fettle Health and Heal ("we," "our," or "us"). We are an advanced physiotherapy, sports rehabilitation, and wellness studio located in Chennai, Tamil Nadu, India.
We are deeply committed to respecting and protecting the privacy and confidentiality of our patients, visitors, and website users. This Privacy Policy outlines how we collect, use, store, protect, and disclose personal health and contact information submitted through our website and consultation request forms.
By accessing our website or submitting your consultation request, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
2. Information We Collect
When you request a consultation or communicate with us through our online booking forms, we collect personal and contact details necessary to process your appointment request efficiently:
- Full Name: To identify you as a patient and prepare your consultation record.
- Phone Number: To contact you for appointment confirmation, scheduling coordination, and clinical follow-ups.
- Email Address: To send digital appointment confirmations, consultation receipts, and health guidance updates.
- Gender: To assign appropriate clinical staff and ensure gender-sensitive treatment planning.
- Date of Birth: To evaluate age-appropriate treatment protocols and general health conditions.
- Selected Physiotherapy Service: To direct your request to the relevant physiotherapy or rehab specialist (e.g., Sports Rehab, Post Surgery Rehab, Orthopedic Rehab, Home Physiotherapy).
- Preferred Appointment Date & Time Slot: To schedule clinic visits or home consultation slots according to availability.
- Consent & Contact Authorization: Confirmation that you authorize our team to contact you regarding your health request.
3. Medical and Health-Related Information
To provide accurate initial clinical evaluation and personalized rehabilitation advice, we collect health-related details provided voluntarily by you:
- Pain, Symptoms or Reason for Visit: Descriptions of your physical discomfort, symptoms, injury background, or therapy goals.
- Doctor's Prescription or Medical Records (Optional File Upload): Scanned copies or photographs of previous prescriptions, X-rays, MRI scans, or diagnostic reports uploaded voluntarily.
Important Medical Guarantee: All health descriptions and uploaded medical records are strictly handled as confidential clinical information and accessible only by authorized physiotherapy staff for consultation assessment.
4. How We Use the Information
We use the collected information for the following specific purposes:
- To schedule, confirm, and manage your physiotherapy appointments and consultations.
- To evaluate symptoms and match you with the appropriate physiotherapy or rehabilitation specialist.
- To contact you via phone call, SMS, or WhatsApp regarding your scheduled visit or appointment updates.
- To deliver home physiotherapy or online consultation services requested by you.
- To maintain internal clinic records and fulfill health service regulatory requirements.
- To respond to your inquiries, feedback, or customer support requests.
5. Appointment and Consultation Requests
Submitting an appointment request form does not constitute an automated legal contract for medical treatment. Once your request is received, our patient care team reviews the details and contacts you to confirm exact slot availability, consultation requirements, and location specifics.
7. File Uploads and Medical Records
If you choose to upload medical prescriptions, diagnostic images, or health reports through our website:
- Uploaded medical files are used solely and exclusively for evaluating, planning, and rendering your requested physiotherapy consultation and therapy plan.
- Files are stored securely and accessed only by authorized clinical personnel.
- We do not publicize, trade, share, or sell your uploaded medical reports to third-party marketers or advertisers under any circumstances.
9. Third-Party Services / Service Providers
We may utilize trusted third-party service infrastructure (such as form submission handling services, web hosting providers, or website analytics tools) strictly to operate our website and process booking requests securely. These service providers process data on our behalf under confidentiality standards and are prohibited from using your personal data for their own independent marketing purposes.
10. Data Security
We implement appropriate administrative, technical, and physical security measures to safeguard your personal health information against unauthorized access, loss, misuse, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage can be guaranteed 100% secure.
11. Data Sharing and Disclosure
We do not sell, rent, trade, or lease your personal or medical data to any third-party marketing companies.
We disclose personal information only in the following limited circumstances:
- To internal physiotherapists, doctors, and clinical care coordinators directly involved in your treatment.
- If required to comply with applicable laws, judicial proceedings, court orders, or legal regulatory requirements in India.
- To protect the safety, rights, or property of Fettle Health and Heal, our staff, or our patients.
12. Data Retention
We retain your personal contact information and consultation records for as long as necessary to fulfill the purposes outlined in this Privacy Policy, complete ongoing rehabilitation therapies, maintain clinical continuity, and satisfy legal health record obligations.
13. User Rights and Choices
As a patient or website user, you have the right to:
- Request access to the personal contact information we hold about you.
- Request corrections or updates to inaccurate contact details.
- Request the deletion of your contact records from our active appointment databases (subject to medical record retention laws).
- Opt-out of future promotional or reminder communications by contacting us directly.
14. External Links
Our website may contain links to external third-party websites or social media platforms (such as Facebook and Instagram). We are not responsible for the privacy practices, content, or policies of external sites. We encourage you to review the privacy policies of any third-party website you visit.
15. Children's Privacy
Our services are designed for general audiences. Consultation bookings for minors (individuals under 18 years of age) must be submitted by or with the explicit consent of a parent or legal guardian.
16. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our clinical practices, technology, or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
17. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please reach out to us:
Fettle Health and Heal - Physio and Wellness Studio
Valasaravakkam, Chennai, Tamil Nadu, India